Welcome to the Records & Information website. We provide expertise and advice to support effective and compliant records and information management at the University.
Introduction to University records
Learn about records and recordkeeping requirements at the University
Overview of our areas of work and services to the University
Records Managed SharePoint
Our version of SharePoint which supports records management compliance
Information about the University's enterprise recordkeeping system
Retention and disposal
Guidance on records disposal including retention, destruction and transfer
How-to guidance and information about key records management activities
Tools, templates and more to help you learn about and manage records
Records management community
Records and information management networks and news
Records & Information is a professional services team at the University of Melbourne.
What we do
We provide expert records and information management consulting, advice, assessments, training and resources.
We have extensive knowledge about records and information standards, processes and system deployment strategies.
We adopt a compliance-by-design philosophy. Proactively creating and contributing to University compliance frameworks for information, data and records. As well as supporting the development and adoption of tools to support records and information compliance.
For further information, see our Services page.
Our team is in the Chief Operating Officer (COO) portfolio. We are part of the Information Governance Services group in Legal & Risk.
We work closely with the Information Regulation team, who provide privacy and freedom of information case management and support the development of University policies and processes.
Key questions about University records management and information systems are outlined on this page. We also have a suite of helpful articles in ServiceNow, which staff can find in the following knowledge bases: Records & Information, Content Manager and Records Managed SharePoint.
What is a record?
A record is information created, recorded, sent and/or received and maintained in the course of carrying out the business of the University. It is evidence of a business transaction or decision and is retained as a record of such activity.
Records come in all different formats and are not limited to just paper records. A document does not have to be finalised to be considered a record, drafts and working papers are records too.
See Introduction to University records for further information.
Do records I create belong to me?
No. Records created during the course of conducting University business are University records and belong to the University. They should be managed in accordance with the records management policy and processes.
Who is responsible for records management?
Everyone is. Each employee at the University has a role in creating, using, retrieving, and disposing of records.
See Introduction to University records for further information.
Access and retreival
Where can I get a copy of my Academic Transcript?
We do not manage Academic Transcript enquiries.
You can order a copy of your transcript online.
How do I retrieve University records transferred to Records & Information?
Work units that transfer university records to us are able to retrieve them at any time by contacting firstname.lastname@example.org.
You should specify the transfer number, box number and file title.
Access to transferred university records by persons not associated with the transferring work unit (for example staff in other departments or researchers) requires the approval of the transferring department.
Records found or left behind
What do I do if I find abandoned records?
If you find abandoned records, please contact us: email@example.com.
What do I do with University records left behind by former staff?
Units that inherit records of former staff members are obligated to manage the records as they would their own.
If you require further guidance, contact us: firstname.lastname@example.org.
What do I do with University records of a unit which has ceased or will cease to exist at some point in the future?
Ideally as soon as you are aware that the unit will no longer exist, you should contact us: email@example.com. This also applies to units that may merge or may restructure.
See also Records disposal for staff who are leaving or relocating for further information.
What do I do with my academic papers now that I am retiring or leaving the University?
Your papers may have long term value and could be deposited to the University of Melbourne Archives.
See Donations enquires for further information.
Retention and disposal
How long should University records be kept?
The required retention periods for University records is specified in the University Records Retention and Disposal Authority (RDA).
See Using the University Records RDA for further information.
What do I do with my records if I am leaving my position?
You need to make sure that the records which you have created, collected and stored in the course of your work are cleaned up and organised and transferred to the appropriate individuals for storage or continuing use by your co-workers.
See Records disposal for staff who are leaving or relocating for further information.
What do I do with my inactive University records?
Once it is apparent that administrative use of the records has ceased and the records become inactive, University staff should use the University Records Retention and Disposal Authority to determine the appropriate disposal action.
See Retention and disposal for further information.
What do I do with permanent University records?
Records deemed permanent in the University Records Retention and Disposal Authority must be transferred to Records & Information once their administrative use has ceased.
See Transfer of permanent records for further information.
What do I do with temporary University records?
Records deemed temporary in the University Records Retention and Disposal Authority are the responsibility of the work unit to manage until such time as the records can be disposed of.
If the records have a long term retention period (ie greater than 7 years), then storage may be required.
See Storage of temporary records for further information.
Can I destroy University records?
Records deemed temporary in the University Records Retention and Disposal Authority can be lawfully destroyed when they have reached the end of their required retention period, are no longer required for business use and are not the subject of current or pending litigation or Freedom of Information (FOI) requests.
See Destruction of temporary records for further information.
What do I do with my research data and records?
The University Research Gateway provides guidance for researchers on how to manage their research data and records.
See Research data management for further information.
What is the difference between Records Managed SharePoint and non-managed SharePoint?
Records Managed SharePoint (RMSP) is an instance of SharePoint deployed at the University, which has integration with Content Manager. This integration supports records management functionality and compliance, including automated record disposal.
RMSP is supported by Records & Information. We can build sites on request and assist staff with designing, managing and configuring sites.
We do not support non-Records Managed SharePoint sites. Staff are responsible for their own sites and for managing the records held within the sites. General SharePoint technical support is provided by Information Technology Services.
See Records Managed SharePoint for further information.
How do I get access to Content Manager?
In order to gain access to Content Manager, you must complete and submit an online access form via ServiceNow and complete Content Manger training.
My Content Manager toolbar/tab in Outlook has disappeared, how do I get it back?
Sometimes the Content Manager toolbar/tab may have become 'disabled' when using Outlook or other MS applications.
Refer to this article for guidance: KB001348 Enabling Microsoft applications integration with Content Manager (accessible to University staff).
Where do I find knowledge articles about Content Manager?
See KB0027037 How to find Knowledge Base Articles (KBAs) about Content Manager (CM) (accessible to University staff).
Also see our Content Manager page for general information about the system.
Where do I find knowledge articles about Records Managed SharePoint?
See KB0027038 How to find Knowledge Base Articles (KBAs) about Records Managed SharePoint (RMSP) (accessible to University staff).
Also see our Records Managed SharePoint page for general information about the system.
Records management policy
The University of Melbourne's Records Management Policy is published in the Melbourne Policy Library.
Records Management Policy (MPF1106)
Other related policies
We have created some processes and online guides for key records management activities.
Public Record Office Victoria standards
As a public office, the University is subject to the Public Records Act 1973 (Vic) and must comply with recordkeeping standards issued by Public Record Office Victoria (PROV).
For guidance on meeting requirements outlined in the PROV standards, contact us: firstname.lastname@example.org.
Form, template and information resources to help staff undertake records management tasks and requests.
Note: We have a ServiceNow request form that can be used for matters relating to: Access/Discovery of Records, Content Manager, Records Management Policy and Standards, Records Managed SharePoint, Registration of Contracts, Retention and Disposal, Training and Engagement and Web Archiving.
|Topic||Form name||Description||Download / link|
|Access||Request for Archived Student File Form||To be used when requesting access to, or re-activating an archived, hardcopy student file||DOCX 213KB|
|Access||Request for Employee File Form||To be used by HR staff when requesting access to a hardcopy Employee File from Records & Information||MSG 128KB|
|Access||Request for Record in Records & Information Custody Form||To be used when requesting access to records that are in the custody of Records & Information||DOCX 217KB|
|Disposal||Confidential Disposal Request Form||To be used to request confidential disposal bins from Facilities Services to securely and safely dispose of documents and media||Service Now|
|System||Content Manager Confidentiality Statement, Access and Security Form||To be used when requesting access to the University's recordkeeping system Content Manager||ServiceNow|
|System||Content Manager Notification of Staff Movement Form||To be used when staff change location or position, or no longer require access to Content Manager||DOCX 216KB|
|Web Archiving||Web Archiving Notification Form||To be used to notify Records & Information of a site/page to include in the web archive||Website|
|Box List||To be used to list temporary hardcopy records that will be stored locally in work units||DOCX 214KB|
|Content Manager File Creation||To be used when requesting the creation of multiple Content Manager files||XLS 42KB|
|Digitisation Plan||To be used when preparing an authorised plan to digitise hardcopy source records and treat the digitised copy as the official record||DOCX 223KB|
|Digitisation Quality Assurance Checklist||To be used to ensure that the digital scanned image is sufficient to meet legal evidentiary obligations||DOCX 213KB|
|Records Destruction List||To be used when compiling lists of records for authorised destruction||DOCX 198KB|
|Records Handover for Staff Leaving or Relocating||To be used to record and handover critical documents and records, before staff depart from the work unit or University||DOCX 220KB|
|Records Management Checklist for Staff Leaving or Relocating||To be used to determine how to prepare records, before staff depart from the work unit or University.||DOCX 214KB|
|Records Transfer Listing||To be used when transferring temporary records to secondary storage or permanent records to the custody of Records & Information||XLS 49KB|
|Information / guide name||Description||Download|
|Content Manager Approved Acronyms and Abbreviations for Titling Records List||To be used when titling records in Content Manager||XLSX 20KB|
|Normal Administrative Practice (NAP) Workflow||To be used to determine if a record can be destroyed under NAP||PDF 618KB|
|Records Management Workflow for Closing Work Units||To be used to determine how to meet your records management responsibilities when your work unit closes||DOCX 259KB|
|Relocating Hardcopy Work Unit Records Workflow||To be used to determine how to relocate hardcopy records when your work unit moves to a new location||PDF 588KB|
Please contact us if you require help with University records and information management.
Note: We do not manage academic transcript and qualification enquiries. You can order a copy of your transcript and verify a student's qualification online through Stop 1.
Submit a ServiceNow request
+61 3 8344 3534
Level 4, Alan Gilbert Building, 161 Barry St Parkville Vic 3010
Privacy collection notice
We use the ServiceNow platform to manage enquiries and requests. Please note that your information will be retained for a period of seven years after the enquiry has been closed. Information is stored on ServiceNow data centres located in Australia. For further information or questions, please see Privacy at the University of Melbourne.