Content Manager
What is Content Manager?
Content Manager is the University's official recordkeeping system. It is supported as an enterprise application and is administered by Records & Information.
The system was first introduced at the University of Melbourne in 1994 and was previously known as HP Records Manager and TRIM.
Content Manager Knowledge Base Library
Suite of articles for University staff about how to use Content Manager
What is Content Manager used for?
Content Manager is used for managing documents and records regardless of format (ie it can be used for both hardcopy and digital documents and records).
It is available to all University work units as a front end application.
With the introduction of the Records Online project in 2017, Content Manager is now commonly being used as a back end repository integrated with Records Managed SharePoint as the front end application for users.
Content Manager is also integrated with other University systems to automate records management processes.
What are the benefits of using Content Manager?
- Built to comply with the University’s Records Management Policy (MPF1106)
- Excellent alternative to shared drives, allowing staff to easily locate and retrieve records
- Single authoritative source for University records
- Reduce duplication and save storage space
- Save paper and printing costs by managing documents in digital form
- Have a safe and secure environment for records – Content Manager has audit trails, is backed up and has disaster recovery plans
- Easily find previous revisions of documents
- Manage many file types in the one place, eg, html, xml, jpg, gif, tif, pdf, mpg, mp3.
Content Manager FAQs
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Content Manager is available to Faculty or Chancellery work units as a front end application to manage records, regardless of format (paper, electronic or both).
Content Manager can also be integrated with business applications to facilitate automated processes such as the Resolve to Content Manager integration.
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Yes. See our Training page for more information.
We can also conduct specialised forms of Content Manager training depending on your requirements. For further information, please submit a ServiceNow request.
See our Content Manager Knowledge Base Library of articles for instructional information about using Content Manager.
Important: Staff are granted access to the system at the time of request, but will have access revoked if Content Manager training is not completed.
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In order to gain access to Content Manager, staff must complete and submit an online access form via ServiceNow.
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Follow the instructions in this Knowledge Base Article (accessible to University staff).
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Please submit a ServiceNow request.
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Please submit a ServiceNow request.
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If your work unit has been restructured or will be having a restructure please provide the new organisation chart via a ServiceNow request.
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To extend your existing Content Manager access, please provide the new end date of your contract via a ServiceNow request.
Content Manager resources
| Resource name | Description | Download / link |
|---|---|---|
| Content Manager Knowledge Base Library | Suite of self-service articles for staff about how to use Content Manager | Staff Hub |
| Content Manager Access Form | To be used when requesting access to the University's recordkeeping system, Content Manager | ServiceNow |
| Content Manager File Creation | To be used when requesting the creation of multiple Content Manager files | XLS |
| Content Manager Notification of Change Form | To be used to notify when staff change location or position, or no longer require access to Content Manager | DOCX |
Further information
If you require further information about Content Manager, please submit a ServiceNow request.