Frequently Asked Questions


  • What is a record?

    A record is information created, recorded, sent and/or received and maintained in the course of carrying out the business of the University. It is evidence of a business transaction or decision and is retained as a record of such activity.

    Records come in all different formats and are not limited to just paper records. A document does not have to be finalised to be considered a record, drafts and working papers are records too.

    See Introduction to University records for further information.

  • Do records I create belong to me?

    No. Records created during the course of conducting University business are University records and belong to the University. They should be managed in accordance with the records management policy and processes.

  • Who is responsible for records management?

    Everyone is. Each employee at the University has a role in creating, using, retrieving, and disposing of records.

    See Introduction to University records for further information.

Access and retreival

  • Where can I get a copy of my Academic Transcript?

    Records & Information do not manage Academic Transcript enquiries.

    You can order a copy of your transcript online.

  • How do I retrieve University records transferred to Records & Information?

    Work units that transfer university records to Records & Information are able to retrieve them at any time by contacting

    Work units requesting items should specify the transfer number, box number and file title.

    Access to transferred university records by persons not associated with the transferring work unit (for example staff in other departments or researchers) requires the approval of the transferring department.

Records found or left behind

  • What do I do if I find abandoned records?

    If you find abandoned records, please contact Records & Information:

  • What do I do with University records left behind by former staff?

    Units that inherit records of former staff members are obligated to manage the records as they would their own.

    If you require further guidance, contact Records & Information:

  • What do I do with University records of a unit which has ceased or will cease to exist at some point in the future?

    Ideally as soon as you are aware that the unit will no longer exist, you should contact Records & Information: This also applies to units that may merge or may restructure.

    See also Records disposal for staff who are leaving or relocating for further information.

  • What do I do with my academic papers now that I am retiring or leaving the University?

    Your papers may have long term value and could be deposited to the University of Melbourne Archives.

    See Depositors and donors for further information.

Retention and disposal


  • What do I do with my research data and records?

    The University Research Gateway provides guidance for researchers on how to manage their research data and records.

    See Research data management for further information.


  • What is the difference between Records Managed SharePoint and non-managed SharePoint?

    Records Managed SharePoint (RMSP) is an instance of SharePoint deployed at the University, which has integration with Content Manager. This integration supports records management functionality and compliance, including automated record disposal.

    RMSP is supported by Records & Information. We can build sites on request and assist staff with designing, managing and configuring sites.

    Records & Information does not support non-Records Managed SharePoint sites. Staff are responsible for their own sites and for managing the records held within the sites. General SharePoint technical support is provided by Information Technology Services.

    See Records Managed SharePoint for further information.

  • How do I get access to Content Manager?

    In order to gain access to Content Manager, you must complete and submit an online access form via ServiceNow and complete Content Manger training.

  • My Content Manager toolbar/tab in Outlook has disappeared, how do I get it back?

    If you are using Outlook 2010 the Content Manager toolbar/tab may have become 'disabled'. From the File menu in Outlook, select Options, click on Add-ins in the side bar and at the bottom of the screen you will see the option Manage: COM Add-ins, click GO, a COM Add-ins box will appear, make sure that the HP RM Add-in for Microsoft Outlook is flagged and click OK (you may have to close and re-open Outlook to complete this action).

    If the above action does not fix the issue or if you are running another version of Microsoft Outlook please contact Records & Information: